We are committed to providing a high-quality legal service and to dealing with all our clients fairly. However, we acknowledge that we may not always get it right. When something goes wrong, including in relation to any bill, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, you can contact us in writing (by letter, fax or email) or by speaking to us by telephone or in person.
In the first instance, it may be helpful to contact the person who is working on your matter to discuss your concerns and we will do our best to resolve any issues. If you do not feel able to discuss your concerns with them, please contact the person responsible for the overall supervision of your matter, who will be named in the client care letter we sent you at the beginning of your matter or you may contact your client relationship partner or our Compliance Officer (see below).
Our Compliance Officer will be appointed to deal with your complaint. Her contact details are:
Acuity Law Limited,
3 Assembly Square,
m: +44 (0)7867 987927
e: [email protected]
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