The Debt Recovery Process

Synopsis

This course explains the process for recovering overdue debts in a timely, professional and legal manner that maintains positive customer relationships.

Topics covered would include:

  • Identifying overdue payments
  • Communicating with the debtor
  • Payment negotiation
  • Escalation and legal action
  • Enforcement
 

Delivery Methods

  • In-House Classroom
  • Webinar
  • Infographic

Target Audience

  • In-house credit control teams
  • Any size organisation
  • Private and public sector
  • Non-lawyers
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