Health & Social Care Regulation

Helping health and social care providers deliver excellence with confidence.

Talk to our Health & Social Care Regulatory Team.

Health and social care providers operate within one of the most heavily regulated environments in the UK, often facing complex and business-critical challenges. Providers are expected to deliver high-quality services while managing evolving legal obligations, increasing regulatory scrutiny and growing expectations from service users, families, commissioners and stakeholders. Navigating this complex landscape requires legal advisers who understand not only the regulations themselves but also the commercial realities and operational pressures facing modern care organisations.

Acuity Law’s Health and Social Care Regulatory lawyers provide practical, commercially focused legal advice to organisations across the sector. We support residential care homes, nursing homes, domiciliary care providers, NHS and private hospitals, GP and dental practices, adult social care services, children’s homes, supported living services, healthcare organisations, and specialist care providers.

We work closely, in partnership with health and social care clients, providing advice and support on responses, challenges and appeals to inspection reports and regulatory enforcement action, as well as safeguarding allegations, investigations and serious care reviews, inquests, prosecutions, Tribunal appeals, commissioning fee disputes and professional disciplinary matters.

By combining specialist regulatory knowledge with a deep understanding of the pressures facing regulated organisations, we provide pragmatic, tailored advice on the regulatory issues that matter most to your organisation.

Whether you are launching a new service, responding to regulatory concerns or seeking guidance on day-to-day compliance matters, our team is committed to helping your organisation thrive in an increasingly demanding environment.

Our Specialist Services

Our team provides clear, practical health and social care regulatory advice to providers and professionals across the sector. We work in close partnership with clients to navigate complex regulatory issues, manage risk and protect their organisations.

We offer a 360-degree service to health and social care businesses, drawing on decades of industry experience and particular strength across the dental and social care sectors. Our services include:

We advise providers on challenges to inspection reports, representations on enforcement action and regulatory interventions. Our team supports clients in challenging decisions, pursuing appeals and managing the wider operational and reputational issues that can arise from regulatory scrutiny.

Work Highlights

Due to the nature of our work, all our advice is always provided on a strictly confidential basis. We have however listed some examples of the type of work completed:

Inspection Report Challenge
Instructed by a residential care provider to dispute the accuracy of a draft inspection report, together with the ratings proposed for one of its services. Our representations resulted in the report being revised, with a finding of regulatory breach removed entirely. A follow-on rating review secured a further improvement, with the overall rating moving up from “Requires Improvement” to “Good.”
CQC Registration Condition Appeal
Acting for a care provider in appealing a CQC decision, made on an urgent basis, to attach a condition to its registration limiting admissions at one of its services. The appeal succeeded before the First-tier Tribunal, and the admissions restriction was subsequently removed from the registration.
CQC Warning Notices Withdrawn
Advising a care home operator that had received a series of warning notices from CQC. Detailed representations were prepared in response to each notice, leading to all of them being withdrawn without any further enforcement action being taken.
Care Inspectorate Wales Enforcement Challenge
Acting for a Welsh care provider in challenging enforcement action taken by Care Inspectorate Wales, including preparing representations and, where necessary, an appeal under the Welsh regulatory framework. The enforcement notice was withdrawn following engagement with CIW.
CQC Registration Cancellation Proposal
Acting for a care provider facing a CQC proposal to cancel its registration outright. Representations addressing both the evidential basis and proportionality of the proposed cancellation persuaded CQC to withdraw the notice before the matter reached tribunal.
Section 42 Safeguarding Enquiry
Representing a children’s home provider through a Section 42 Care Act safeguarding enquiry that the provider considered had been triggered by an unfounded referral. Sustained engagement with the local authority throughout the enquiry secured a proportionate and timely conclusion, with no findings made against the provider.
Local Authority Safeguarding Investigation
Advising a residential care operator throughout a local authority safeguarding investigation, including appearing at multi-agency meetings on the provider’s behalf and writing to the authority to challenge aspects of how the process was being conducted. The intervention prompted the authority to change course: an admissions freeze that had been in place was lifted, and the safeguarding process was brought to a close without further delay.
Continuing Healthcare Funding Dispute
Advising a nursing home provider in a dispute with an NHS integrated care board over a continuing healthcare funding decision, including preparing detailed representations challenging the eligibility assessment. The funding decision was overturned on review, with backdated funding subsequently agreed.
Placement Fee Dispute
Negotiating on behalf of a care provider in a placement fee dispute with a local authority commissioner, following a unilateral attempt to reduce agreed rates. Formal correspondence setting out the contractual and cost-of-care position led to the authority reinstating the agreed fee level.
Coroner's Inquest Representation
Advising a care provider in its capacity as an interested person at a coroner’s inquest following the death of a service user, including preparing the provider’s evidence and representations on the scope of the inquiry.
Regulatory Due Diligence on Acquisition
Supporting a prospective purchaser of a group of care homes with regulatory due diligence ahead of completion, including reviewing registration status, inspection history, and open enforcement action across the target group, and advising on associated transaction risk.

What Our Clients Say

I always appreciate the considered nature of Jenny’s advice. It certainly helps me make better business decisions.

Amidst all the commercial changes that occurred throughout the process [Beverley] always offered a very thoughtful and reasoned approach to matters and that is very much appreciated at our end.

I have always found the staff to be very commercial and knowledgeable. They take time to listen and have a good understanding of the business and how we like to act.

Supporting You Through Trusted Partnerships

We believe that the strongest legal advice is built upon strong relationships. Every health and social care organisation is different, with its own values, culture, challenges and aspirations. That is why we invest time in understanding the businesses we support and the environments in which they operate.

Our legal team works closely in partnership with clients to become a trusted extension of their organisation. We understand that organisations within the sector require legal advisers who appreciate the balance between regulatory compliance, quality of care and commercial sustainability. Our advice provides commercial solutions that are creative and innovative, supporting and protecting our clients’ businesses while helping them navigate complex legal challenges with confidence.

Our role extends beyond resolving immediate issues. Through innovative thinking, commercial insight and a genuine understanding of your business, we help health and social care providers overcome challenges, protect their reputation and build strong foundations for long-term success.

Meet the Team

Meet the wider team

Our Health & Social Care Regulation lawyers combine deep sector knowledge with extensive regulatory experience. We work closely with providers and professionals across the sector, so we can deliver practical advice and effective solutions when it matters most.

Beverley Jones

Senior Partner
Banking & Finance Team Corporate Team Cardiff
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Jenny Wilde

Senior Partner
Health & Social Care Team Regulatory Team London
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Our Expertise: We Also Advise On

Apart from supporting you and your business on a wide range of health and social care regulatory issues, our specialist health and social care sector team offers a full range of legal services designed to support and protect our health and social care clients.

Find out more about Services
Corporate

From Series A funding and management buyouts to major acquisitions and full exits, we act on transactions at every stage of the business lifecycle.

Learn more about Corporate
Banking & Finance

Funding structures, loan facilities and financial arrangements to support your transaction.

Learn more about Banking & Finance
Intellectual Property

Our specialist IP team provides support and guidance on a full range of services, from trademarks and copyright to IP Development, brand management, design and disputes

Learn more about Intellectual Property
Employment & HR

A full range of employment and HR legal advice including TUPE advice, tribunal defence, HR documentation, management incentive arrangements and employment considerations on deals.

Learn more about Employment & HR
FinTech

From FCA applications to investment, fundraising and M&A support, or specialist advice, our FinTech team will work closely with you to ensure you succeed.

Learn more about FinTech